Refund Policy

RETURNS & REFUNDS

We do not offer refunds, exchanges, or returns for online orders unless the item arrives damaged, defective, or incorrect due to an error on our part.

To ensure you’re fully satisfied with your purchase, we encourage you to review product details (size, color, function, etc.) carefully before placing your order. If you have any questions, our team is happy to assist—contact us at info@petnir.com prior to purchasing.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives with manufacturing defects, damage, or is not what you ordered, please inspect it immediately upon delivery and contact us at info@petnir.com within 3 days of receipt. Provide photos of the issue and your order number, and we’ll work to resolve it promptly—either through replacement (subject to stock availability) or a refund.

FINAL SALE ITEMS

All sale, clearance, or discounted items (purchased online or in-store) are final sale and ineligible for refunds, exchanges, or returns.

CONTACT US

For any concerns, email us at info@petnir.com. We value your satisfaction and will do our best to assist you within these guidelines.